Booking Terms & Conditions

We endeavour to respond quickly to your email enquiries and we are more than happy to discuss your requirements over the telephone.

Our rates are per person, per night and do not include breakfast.

To Secure a Booking

Bookings can be made online through our website. You will need to provide your contact details, and debit/credit card details for payment. Alternatively you can reserve over the phone/on email and pay on arrival by cash or card. Or you can pay in full over the phone.



As we reopen, Covid-19 is no longer 'unforseen circumstances' and therefore any booking made is now liable for the usual cancellation policies. Any cancellation made 14 days or more prior to arrival will be refunded in full, except for group bookings and weddings where a non-refundable deposit has been paid.

Any cancellation of a booking that has been paid in full and is within 14 days of your arrival date, is non-refundable. Transferring the booking will be at the discretion of the Hostel Manager.

For bookings made through our partner sites (such as, Expedia and Hostelling Scotland), a different cancellation policy may apply. Please check your terms and conditions.

If you do not turn up for your booking you will be charged the full amount of your stay.

Check-In / Check-Out

Please do not arrive early unless you have booked early check-in which starts at 1400.

Spring check-in (1 - 30 April): reception is open for check-in 1530 - 1900 each evening.

Summer check-in (1 May - 31 October): reception is open for check-in 1600 - 2100 each evening.

Winter check-in is remote (1 November – 31 March): please notify us of your approximate arrival time and we will provide you with everything you need in order to have a smooth check-in.


Day of Departure – guests are requested to vacate their room/s by 1030 unless you have booked late check-out. Reception is open in the mornings 0830 - 10.30. 

General Information

Any significant breakage or damage may result in a charge for replacement, repair or specialist cleaning. If the damage means the room cannot be made available in good time for the next arriving guests, you may also be liable for our loss of income.

Lost keys or keys not returned will incur a £20 charge.

Please keep your possessions safe. Whilst Applecross is a friendly place with very little crime, we now have a growing number of visitors passing through the area. To date we have experienced very little criminal damage, or theft at Hartfield but please be aware that you are responsible for your property. We accept no liability for any damage, or loss of personal property except in certain circumstances, as detailed in the Hotel Proprietors Act 1956.


Any information given by you regarding an enquiry, booking or payment either by telephone, email, written correspondence or electronic payment is strictly confidential and will not under any circumstances be passed on to any other parties.

All information will be kept for 12 months after which it is securely destroyed.

If you have any queries relating to your data, or security of data, please do get in touch. We would be happy to discuss with you.